Monday Morning Motivation

February 2, 2016 No Comments

Monday Morning Motivation

Posted by Trevor Jones in about the Jones Home Collective, Customer Experience, Monday Morning Motivation
Constructive Feedback
This past week I decided to embrace the uncomfortable. It took some courage and humility and I had to really keep an open mind.  I decided to – gulp – ask for constructive feedback, more commonly known as constructive criticism.
Unfortunately, in the heat of the moment, many of us react with defensiveness and anger or – even worse – attack the person giving us feedback. But the truth is, we need to get over it. We know there’s value in constructive criticism – how else would we identify weaknesses and areas of improvement? Being able to handle it calmly and professionally will only help us maintain relationships and be more successful in everything we do.
The next time you receive constructive criticism try this six-step process to handle the encounter with tact and grace:
1. Stop Your First Reaction
2. Remember the Benefit of Getting Feedback
3. Listen for Understanding
4. Say Thank You
5. Ask Questions to Deconstruct the Feedback
6. Acknowledge the Feedback that is not in dispute
I hope this helps!
Have a fantastic week!

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